- Firstsource AI Platform
FirstSenseAI
Enabling intelligent insights and personalized experiences
The right intelligence to reinvent everyday
It’s why we built the FirstSenseAI platform
that works for people
- Customers get the information they need, faster and with less effort
- Insights lead to better service and outcomes
- People feel seen, heard and supported
- Solutions based on real world data increase satisfaction and loyalty
From delivering personalized, relevant support to creating seamless processes that transform operations, we focus on helping our clients reinvent every day to better empower people, their ambition and ability to do amazing things.
Markets change, and we know it
Smarter Intake
Help your customers get the information they need, faster and with less effort. Seamlessly guide customers to exactly where they need to go with more accuracy and in less time.
- Document Classifier
- Contextual Search
- Intelligent Request Routing
- Customer Intent Prediction
Personalized Interaction
Go beyond the right answer to personalized insights that make all the difference. Anticipate questions, needs and preferred experiences. Create context-specific, personalized experiences that surprise, support and delight.
- Generative AI Models
- Conversational AI, Visual IVR, Chatbots
- Omnichannel Cloud-Enabled Contact Center
Intelligent Decisions
Offer more than customer service. Our AI decision agents and co-pilots create case-specific need identification to enable intelligent interaction in real time. Optimize your operations for cost, speed and customer experience.
- AI Decision Agents
- AI Co-Pilots
- Speech Analytics, Sentiments, Process Metrics
Insights that Deliver
Start with efficiency. Then, move on to identify the disconnects, bottlenecks and manual, labor-intensive processes that are holding you back. With solutions based on real world data, you can increase satisfaction and loyalty, while improving your bottom line.
- Process Mining
- Digital Twin
- Visual Analytics
Outcomes delivered
20-point
improvement in NPS
Large telecom company leverages ML to transform outdated customer engagement to relevant, personalized recommendations
From 2 weeks
to 1 day
EdTech company uses Generative AI to enable rapid, personalized response and help students meet application deadlines
40% increase
in remote job retention
IT services organization engages remote employees with a Metaverse-based, interactive training curriculum
>98% accuracy
language translation
Media company leverages AI & ML to bridge language barrier gap, enabling rapid growth and expansion
Explore related insights
Building Customer Delight Using AI
Metaverse – The Next Generation Classroom
Chat: CX’s Often Overlooked, Low-Hanging Fruit
The AI-First Health Plan
How AI Can Steer A Stronger Future For Auto Finance
AI can, and will transform automotive finance, but our industry has unique nuances, and operates in a complex ecosystem.
Talk to us
This form is for business inquiries. Click here for job applications and for employee reference checks.
